Order, Shipping & Return Policy

At Civil War Products, we are committed to providing you with a smooth, transparent, and reliable shopping experience. Please review the following policy for details on how we handle order processing, shipping, and returns.

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🛒 Order Processing

• Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.

• Processing Time: All orders are processed within 3 business days (excluding weekends and holidays).

• Custom Products: If you’ve ordered a custom product, please allow additional time for production. We’ll notify you by email regarding any delays or specific timelines.

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🚚 Shipping Policy

We proudly ship across the United States with fast and secure delivery.

Shipping Details:

• Shipping Time: After processing, your order will be shipped via a standard quick delivery service. Most packages arrive within 3–7 business days.

• Tracking: Once your order ships, you will receive a tracking number via email so you can monitor your delivery.

• Shipping Areas: We currently ship nationwide within the United States.

• Shipping Fees: Any applicable shipping costs will be calculated at checkout based on location and order size.

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🔁 Return & Refund Policy

We want you to be completely satisfied with your purchase. That’s why we offer a 15-Day Return Warranty on all of our products.

Return Eligibility:

• You may return any item within 15 days of receiving your order.

• Items must be unused, unwashed, and in original condition with all tags and packaging intact.

How to Initiate a Return:

1. Contact our support team at info@civilwarproduct.us with your order number and reason for return.

2. We’ll provide instructions for returning your item.

3. Once we receive and inspect the return, we’ll process your refund.

Refund Details:

• Full Refund: Approved returns are eligible for a 100% refund to your original payment method.

• Processing Time: Refunds are typically processed within 5–7 business days after we receive your return.

• Shipping Charges: Return shipping is the responsibility of the customer, unless the item is defective or incorrect.